Management & Leadership

Difficult Performance Conversations

Use human psychology to guide tough talks that change behavior without hurt feelings.

One of the hardest parts of any manager’s job is dealing with difficult performance or behavior issues, especially if the employee is also a high performer. Here, we reveal a step-by-step framework for approaching problematic behaviors and setting up manageable expectations. Managers will learn real-world approaches designed to maximize positive outcomes while minimizing emotional impact.

Difficult Performance Conversations

Bring this workshop to your team

Available in person or virtual. 2 hours, 90 minutes, or split into 1-hour sessions. Delivered by certified Gravity facilitators.

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Outcomes

Understand the psychology of defensiveness and how to avoid “people taking it wrong”

Learn and apply a “step-based” approach to asking for behavior change

Know what to do when holding someone accountable doesn't work

Address conflict and performance declines before they become entrenched

What People Are Saying

Tyler Hansen

“Great discussion on handling conflict and performance dips in the office. Provided a simple framework to handle a variety of issues”

John White

“The use of impact is interesting, because it feels like it can focus the recipient of the user to the wider goals, and I think helpd gets buy in for improvement”

Anthony Keathley

“Helpful framework to resolve performance issues, without demotivating employees.”